Platform Privacy Policy
MetaMap, Inc. (together with its affiliates, “MetaMap” or “we”) helps you manage your personal data and use it to access services and businesses worldwide—including banks, payment processors, gig platforms, cryptocurrency exchanges, telecommunications companies, and employers that use our services as part of their hiring process.
Privacy and data protection are fundamental to our business, and safeguarding your personal data is a priority. This Privacy Policy explains how MetaMap collects, processes, and shares your personal data when you use our services to manage your information and verify your identity or credentials with a business. It also outlines the rights you may exercise regarding your data.
If you are a merchant using our service, visiting our website, or communicating with us in another capacity, please refer to our [Global Privacy Policy] for information on how we process your personal data.
Please note that when we provide identity verification services to certain Clients, we act as a data processor. This Privacy Policy does not apply to personal data processed in that conte
Personal Data We Collect and Why
When you use our services, we may collect the following categories of personal data:
- Contact information: such as your name, address, email, and phone number
- Government ID and other documents: such as passports, driver’s licenses, utility bills, etc.
- Biometric data: such as a selfie or video for identity verification
- Credentials: for connecting external accounts
- Financial data: such as bank account details you choose to share
- Device data: including your device type, browser, IP address, geolocation, and cookie information
We may derive biometric data, such as facial prints, from your selfie or video and compare it with the image from your identity document to verify your identity.
Special Note for Illinois Residents
If you are an Illinois resident and we collect biometric data from you, we retain it only until the earlier of:
(i) the purpose for which it was collected has been fulfilled, or
(ii) three years after your last interaction with MetaMap Services, unless otherwise required by law or contract.
Additional Purposes
With your consent or as permitted by law, we may also use your data to:
- Comply with legal obligations or help our Clients do so
- Detect, prevent, or investigate fraud or harm
- Provide customer support or respond to inquiries
- Improve our products and develop new features
- Generate reports and analytics
When and Why We Share Your Personal Data
We only share your data with third parties you explicitly authorize. For example, if you use our service to qualify for a bank product, we share your data with that bank. We also share information with service providers that support our platform (e.g., hosting providers), under contractual safeguards.
We may also disclose your data:
- To prevent fraud, threats, or policy violations
- To support marketing and advertising efforts
- To comply with legal requirements or government requests
- In connection with mergers, acquisitions, or restructuring
Cross-Border Data Transfers
Because we serve clients globally, your data may be transferred across state or national borders, including to the United States. Such transfers comply with applicable legal safeguards:
- For residents of the EU, UK, or Switzerland, transfers are governed by Standard Contractual Clauses.
- For Argentina, we comply with Law No. 25,326 and relevant transfer mechanisms such as Resolution 198/2023.
Data Security
We implement appropriate technical and organizational measures to ensure the security and confidentiality of your personal data.
Cookies and Tracking Technologies
We use cookies and similar technologies to operate and improve our services. Details, including how to manage your cookie preferences, are provided in our [Cookie Policy].
Our services do not currently support “Do Not Track” signals. For more information, visit www.allaboutdnt.com.
Children’s Privacy
We do not knowingly collect personal data from children under the age of 16. If we learn that a child under 16 has submitted data to us, we will delete it promptly. If you believe a child has provided us with personal data, contact us at privacy@metamap.com.
Non-Personal Data
We may create and use aggregated, de-identified, or anonymized data for analytics, service improvements, or business insights—provided it cannot reasonably be used to identify you.
Your Rights
Depending on your jurisdiction, you may have rights to:
- Access your personal data
- Request correction or updates
- Request deletion of your data
To exercise your rights, contact privacy@metamap.com.
In some cases—such as when we act as a data processor—we may not be able to respond directly and will refer you to the appropriate data controller.
Nevada Residents
You may opt out of the sale of your personal data as defined in Nevada Revised Statutes Chapter 603A. Please note, we do not currently sell personal data.
Legal Basis for Processing
In jurisdictions that require it, we rely on the following legal bases:
- Your consent
- Legitimate interests (e.g., fraud prevention, service improvement, customer service)
- Legal obligations
- Protection of vital interests
- Public interest tasks
Retention Period
We retain personal data only for as long as necessary, in line with legal, contractual, and operational requirements. Once the purpose is fulfilled, we delete or anonymize the data unless required to retain it by law or contract.
Updates to This Policy
We may update this Privacy Policy from time to time. Please refer to this document for the latest version.
Contact Us
If you have questions or wish to file a complaint about how we handle your data, contact:
MetaMap, Inc.
2001 Gateway Pl., Suite 151E
San Jose, CA 95110
USA
privacy@metamap.com
Argentina Annex
If you access MetaMap services in Argentina, the following terms apply:
MetaMap services are provided in Argentina by Mati Identity Services, S.A. (“Mati Argentina”), a locally incorporated entity controlled by MetaMap. Mati Argentina is the data controller when you use our services locally, and it shares your data with MetaMap under legally approved Model Transfer Clauses (Resolution 198/2023).
By accepting this policy, you expressly consent to the processing of your personal data by both Mati Argentina and MetaMap.
You may exercise your rights of access, correction, or deletion by emailing privacy@metamap.com.
In compliance with Resolution 14/2018, we inform you that the Agency for Access to Public Information (Agencia de Acceso a la Información Pública) is the authority responsible for addressing complaints regarding violations of data protection law in Argentina.